Return Policy

The Raul E® New York Promise

At Raul E® New York, we stand behind our products. If you aren't 100% happy with your purchase, you may return it within 30 days of your purchase date for a refund. Please see our Return Policy below for details.

Return Policy

If you are not happy with any of our products for any reason, we will gladly accept your return within 30 days of your purchase date for a refund. To initiate a return, please email us at info@raulenewyork.com with your order details.

You are responsible for the cost of return shipping. Currently, we can only accept returns for products purchased on raulenewyork.com. For purchases made through a retail store, please return to the original place of purchase. Your refund of the original purchase price will be issued in the same form as the original payment. Original shipping and handling charges are non-refundable. Please allow up to 30 days to receive your refund from the time we receive your return.

Exchanges: Exchange shipping is free within the United States. If you would prefer another size or style, please email us at info@raulenewyork.com for details on returning your item and placing a new order. We are happy to help you find the right fit. For international orders, the replacement item ships at the international shipping rate shown at checkout.

International Orders

We welcome returns from every country we ship to, within the same 30 days of your purchase date. To begin, please email us at info@raulenewyork.com with your order details, and we will send you our United States return address.

• Return shipping is paid by the customer. We recommend a tracked service, as we cannot be responsible for returns lost in transit without tracking.
• Customs form: please mark your package as "Returned goods" so it is not charged import duties again on its way back to us.
• Duties and taxes: import duties, taxes and customs fees paid on delivery are set by your country and are not refundable by Raul E® New York. In some countries they can be reclaimed from the carrier or the customs authority.
• Refused or unclaimed packages: if a package is refused, or the duties are not paid and it returns to us, we will refund the order minus the original shipping and the cost of its return to us.
• If an item cannot ship to your country, we will contact you and refund that item in full.

Your refund is issued once your return arrives at our warehouse in the United States.

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including but not limited to:

• Products showing excessive wear and tear, or at the end of their intended lifespan.
• Items damaged by misuse, alterations, improper care, or accidents.
• Items listed as Final Sale at the time of purchase.
• Instances of abuse of the Raul E® New York Return Policy.

The acceptance of a return is determined at the sole discretion of Raul E® New York.