Frequently Asked Questions

A little guidance for a confident purchase. If you need further assistance, contact us at info@raulenewyork.com. We’re happy to help.

How do I request a return?

Please email info@raulenewyork.com with your order details to initiate a return. We accept eligible returns within 30 days of your purchase date for items purchased on raulenewyork.com.

Who pays for return shipping?

You are responsible for the cost of return shipping. Original shipping and handling charges are non-refundable.

Can I exchange my purchase for another size or style?

Yes, we’re happy to help you find the right fit. Please email info@raulenewyork.com for details on returning your item and placing a new order. Exchange shipping is free.

Can I return a final-sale item?

Items listed as Final Sale at the time of purchase cannot be returned.

Are there other return exclusions?

We cannot accept returns for products showing excessive wear and tear or that have reached the end of their intended lifespan. Items damaged by misuse, alterations, improper care, or accidents are also excluded. Returns involving abuse of the return policy are not accepted. Acceptance of a return is determined at the sole discretion of Raul E® New York.

How will I receive my refund?

Your refund of the original purchase price will be issued to your original payment method. Please allow up to 30 days from the time we receive your return to receive your refund.

Can I return an item purchased at a retail store?

For purchases made through a retail store, please contact the original place of purchase. We can only accept returns for products purchased on raulenewyork.com.

Where can I find the full return terms?

Please review our Return Policy for the complete terms and exclusions.